Refund policy

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Returns & Refunds Policy

At That Lunchbox Shop, we want you to be happy with your purchase. If something isn't quite right, we're here to help.

Change of Mind Returns

We accept change of mind returns within 30 days of receiving your order, provided that:

The item is unused and in its original condition.
The item is returned in its original packaging.
Proof of purchase is provided.

Please note that return shipping costs for change of mind returns are the responsibility of the customer.

Once your return has been received and inspected, we will notify you of the outcome. Approved refunds will be processed back to your original payment method.

Damaged, Faulty or Incorrect Items

If you receive an item that is damaged, faulty, or incorrect, please contact us as soon as possible at:

info@thatlunchboxshop.com.au

Please include:

Your order number
A description of the issue
Clear photos of the item and packaging where applicable

We will work with you to resolve the issue as quickly as possible and, where appropriate, provide a replacement, refund or store credit.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy is intended to exclude or limit your rights under Australian Consumer Law.

Refund Processing Times

Once your return has been received and approved, please allow up to 5 business days for your refund to be processed. Depending on your payment provider, it may take additional time for the funds to appear in your account.